Term and Conditions

Last Updated: [Insert Date]

1. Our Store

Mercato Sales Store specializes in authentic Italian gourmet products, bringing the taste of Italy directly to your home. Our carefully curated selection includes premium items such as artisanal cheeses, deli meats, coffee, chocolates, and other specialty foods.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your password secure and notify us immediately of any unauthorized use

2.2 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Misrepresent your identity or affiliation

3. Product Information

3.1 Product Descriptions

We strive to accurately describe all products on our site. However, we cannot guarantee that:

• Product colors will display accurately on all devices
• Product descriptions are error-free
• All ingredients are listed (please contact us for allergen information)

3.2 Perishable Goods

Due to the nature of our gourmet food products:

• Some items have limited shelf lives
• Certain products cannot be returned (see Return Policy)
• We recommend refrigerating perishable items immediately upon receipt

4. Orders and Payments

4.1 Order Process

All orders are subject to:

• Product availability
• Our acceptance of your order (we reserve the right to refuse any order)
• Verification of payment information

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (US$12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over US$50, via EMS, delivered in 15-25 business days after shipment

5.3 International Orders

For international customers (excluding some Asian countries and remote areas):

• Customs fees, taxes, or import duties are the responsibility of the recipient
• These charges vary by country and are not included in your order total
• Delivery times may vary based on customs processing

6. Returns and Refunds

6.1 Return Policy

We offer returns and exchanges within 15 days of receiving your order, with these exceptions:

• Fresh cheeses (Formaggio)
• Deli items
• Fish products
• Opened food items of any kind

All return items must be in their original, unopened condition with packaging intact.

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order details and reason for return
2. Receive a Return Merchandise Authorization (RMA) number
3. Ship items securely to: Mercato Sales Store Returns, 1569 Primrose Lane, Dickeyville, US 53808

6.3 Refunds

Refunds will be:

• Processed to the original payment method
• Issued within 3-5 business days after return approval
• Exclusive of original shipping costs (unless return is due to our error)

7. Intellectual Property

All content on our website, including:

• Text
• Graphics
• Logos
• Product descriptions

is the property of Mercato Sales Store or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Mercato Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in delivery beyond our reasonable control (e.g., customs delays, natural disasters)
• Improper storage or handling of products after delivery
• Any allergic reactions or health issues resulting from product consumption

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Insert State], USA. Any disputes shall be resolved in the courts of [Insert County], [Insert State].

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Mercato Sales Store
1569 Primrose Lane
Dickeyville, US 53808
Email: [email protected]