At Mercato Sales Store, we bring the authentic taste of Italy directly to your home with our carefully curated selection of premium gourmet products. Our shipping and returns policies are designed to ensure your complete satisfaction while maintaining the quality and freshness of our artisanal foods.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding some Asian countries and remote areas):

  • Standard Shipping (US$12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (for orders over US$50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Customers: Please note that customs fees, taxes, or import duties are the responsibility of the recipient. These charges vary by country and are not included in your order total.

Our Hassle-Free Returns Policy

We stand behind the quality of our authentic Italian products. If you’re not completely satisfied, we offer a straightforward return and exchange process within 15 days of receiving your order.

Important Exceptions:

Due to the perishable nature of gourmet foods, we cannot accept returns or exchanges on:

  • Fresh Formaggio (Cheese)
  • Deli items
  • Fish products
  • Opened food items of any kind

All return items must be in their original, unopened condition with packaging intact.

Simple 3-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Email Content:
    • Your order number and date
    • Item(s) to return/exchange
    • Reason for return/exchange
    • Preferred resolution (refund or exchange for specific product)
    • Confirmation that items are unopened in original packaging
    • Your full name and contact number

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please include this RMA number clearly on your return package.

Step 3: Ship Your Return

Package the items securely in their original packaging and ship to:

Mercato Sales Store Returns
1569 Primrose Lane
Dickeyville, US 53808

Note: We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the same return process above
  • Specify the replacement product in your initial email
  • We’ll ship your replacement once we receive your return
  • You’ll be responsible for any price difference and additional shipping costs

Pro Tip: For faster service, consider placing a new order for the desired item while your return is being processed.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For our valued international customers:

  • You are responsible for any customs fees or duties associated with returns
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD

We appreciate your trust in Mercato Sales Store for authentic Italian gourmet experiences. If you have any questions about our shipping or return policies, don’t hesitate to contact our customer service team who will be happy to assist you.

Buon appetito e grazie!

The Mercato Sales Store Team