At Mercato Sales Store, we take pride in delivering authentic Italian gourmet products straight to your table. While we’re confident you’ll love our carefully curated selection of artisanal foods, we understand that sometimes a return or exchange may be necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original, unopened condition with all packaging intact. Your satisfaction with our premium Italian products is our top priority.

Please Note: Due to the perishable nature of gourmet foods, we cannot accept returns or exchanges on the following products:

  • Fresh Formaggio | Cheese
  • Deli items
  • Fish products
  • Opened food items of any kind

Simple 3-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Mercato Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange: [Product Name(s)]

Reason for return/exchange: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product)]

I confirm that the item(s) are in their original, unopened condition with all packaging intact.

Thank you,

[Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please include this RMA number clearly on your return package.

Step 3: Ship Your Return

Package the items securely in their original packaging and ship to:

Mercato Sales Store Returns
1569 Primrose Lane
Dickeyville, US 53808

We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. In your initial email, specify the replacement product you’d like
  3. We’ll ship your replacement item once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Pro Tip: For faster service, consider placing a new order for the desired item while your return is being processed.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For our valued international customers (excluding some Asian countries and remote areas):

  • You are responsible for any customs fees or duties associated with returns
  • Please mark the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD

We appreciate your trust in Mercato Sales Store for authentic Italian gourmet experiences. If you have any questions about our return policy, don’t hesitate to contact our customer service team who will be happy to assist you.

Buon appetito e grazie!