Welcome to Mercato Sales Store’s FAQ page. Here you’ll find answers to common questions about our authentic Italian products, delivery services, and more. If you can’t find what you’re looking for, please don’t hesitate to contact us.

Product Questions

Q: What types of authentic Italian products do you offer?
A: We specialize in premium Italian gourmet foods including Antipasto, fine cheeses (Formaggio), olive oils, vinegars, authentic coffee beans, chocolates (Cioccolato), deli items, baking ingredients, and traditional Italian biscuits (Biscotti). We also offer Italian kitchenware and gift hampers.
Q: How do you ensure the quality of your perishable items like cheese and chocolate?
A: We use specialized temperature-controlled packaging and expedited shipping for delicate items to maintain their quality during transit. Our producers carefully select and prepare each item before shipping.
Q: Do you offer gift options?
A: Yes! We have beautiful Italian gift hampers and curated selections perfect for any occasion. Our free shipping on orders over $50 makes them an excellent gift choice.

Shipping & Delivery

Q: Where do you deliver?
A: We ship worldwide to bring authentic Italian flavors to your doorstep, excluding some Asian countries and remote areas. If you’re unsure about your location, please contact us at [email protected].
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
– Free Shipping: For orders over $50 via EMS (15-25 days after shipping)
Orders are processed within 1-2 business days before shipping.
Q: Can I track my order?
A: Absolutely! All shipments include tracking information that will be sent to your email once your order is dispatched.
Q: How are items packaged for international shipping?
A: Each item is carefully packed with appropriate materials to preserve freshness and prevent damage. We take special care with fragile items like olive oil bottles and delicate cheeses.

Returns & Refunds

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery if you’re not completely satisfied with your purchase. Please contact us at [email protected] to initiate a return.
Q: What if my items arrive damaged?
A: We’re sorry to hear that! Please contact us immediately with photos of the damaged items and packaging. We’ll work quickly to resolve the issue, either by sending replacements or issuing a refund.
Q: Can I return perishable items?
A: Due to the nature of perishable goods, we can only accept returns if the items arrive spoiled or damaged. Please contact us within 48 hours of delivery for perishable items.

Payment & Account

Q: What payment methods do you accept?
A: For your convenience, we accept Visa, MasterCard, JCB, and PayPal.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect all transactions. We don’t store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

Still Have Questions?

Our team is always happy to help you experience authentic Italian flavors. Contact us at:

Email: [email protected]
Address: 1569 Primrose Lane, Dickeyville, US 53808

We typically respond within 24 hours during business days.